Service advisor lied - BMW 3-Series Forum (F30 / F32)

Joshhleee · 02-16-2013, 11:31 AM

I dropped my bmw to get a top off since i had no time to go during the day and the next day at 9 am, the service advisor called saying my car was ready. I went back at 8 pm and asked for my car and they told me it wasnt ready, i got dropped off at the dealer so obviously i had to find a ride home again. What kind of service advisor calls and states the car is ready but doesnt release it? Should i demand them to detail my car hahaha.

Elk · 02-16-2013, 12:43 PM

You may want to consider it was most likely a simple, unintended mistake. There is no upside for the SA to claim a car is ready when it was not.

Buzzman · 02-16-2013, 12:44 PM

You know stuff happens. If it were me, I would talk nicely to the SM and give him the opportunity to make it right, either this time or for a future visit. People are human, and yes you were put in a bad situation, but in the end, you should use this for "leverage". I was in a similar situation a while back, and since then I have had nothing but stellar service from that particular SM.

SCBimmerKid · 02-16-2013, 12:51 PM

My dealership has a service shuttle if you don't have a ride.

shivaswrath · 02-16-2013, 01:15 PM

you should've called 2 verify...

nikneo · 02-16-2013, 03:40 PM

Quote:

Originally Posted by Elk

You may want to consider it was most likely a simple, unintended mistake. There is no upside for the SA to claim a car is ready when it was not.

+1

BavarianFanatic · 02-16-2013, 03:49 PM

I think you should call BMWNA and demand that they buy your car back and give you an M3 for free. No, make that TWO M3s.

Orient330iNYC · 02-16-2013, 04:40 PM

Quote:

Originally Posted by BavarianFanatic

I think you should call BMWNA and demand that they buy your car back and give you an M3 for free. No, make that TWO M3s.

and have the SA executed in front of the dealership

kobechrome · 02-16-2013, 04:41 PM

[quote=Orient330iNYC]

Quote:

Originally Posted by BavarianFanatic

I think you should call BMWNA and demand that they buy your car back and give you an M3 for free. No, make that TWO M3s.

Quote:

and have the SA executed in front of the dealership

With his wife and kids watching

pallymore · 02-16-2013, 05:35 PM

[quote=kobechrome;13491515]

Quote:

Originally Posted by Orient330iNYC

With his wife and kids watching

rayusaFL · 02-16-2013, 06:03 PM

Sue them!
Just kidding! It sounds like it was an honest mistake not a lie!

OC40 · 02-16-2013, 06:42 PM

Quote:

Originally Posted by rayusaFL

Sue them!
Just kidding! It sounds like it was an honest mistake not a lie!

+1

Blake P · 02-16-2013, 06:55 PM

...and this seemed like a good idea for creating a thread? Twitter rant MAYBE...

fafs · 02-16-2013, 08:41 PM

LOL

AndDown · 02-16-2013, 08:47 PM

A "Nordstrom" response would have been to offer you a BMW loaner.

Joshhleee · 02-16-2013, 10:30 PM

Ended up not caring lol

BMWforLife · 02-16-2013, 11:06 PM

god forbid a dealer makes a mistake. how many cars do they have under their car at one time?

not to mention, in their eyes, they all look 85% the same. simple mistake.

if you want to buy a car and never have a single slip up, maybe consider a rolls royce.

Carnook · 02-17-2013, 03:06 AM

Quote:

Originally Posted by Elk

You may want to consider it was most likely a simple, unintended mistake.

Exactly. Telling a lie requires intent. The person telling the lie must know that its not fact. A mistake lacks intent and is therefore not a lie.

J1n · 02-17-2013, 04:27 AM

Ask for compensation??

Seagull · 02-17-2013, 08:59 AM

Quote:

Originally Posted by Blake P

...and this seemed like a good idea for creating a thread? Twitter rant MAYBE...

+1

BavarianFanatic · 02-17-2013, 10:37 AM

Quote:

Originally Posted by J1n

Ask for compensation??

No. Entitlement is for assholes.

02-16-2013, 11:31 AM	#1
Joshhleee Second Lieutenant Drives: F30 328 jet black/coral sport Join Date: Oct 2012 Location: Socal Posts: 207 iTrader: (0)	Service advisor lied I dropped my bmw to get a top off since i had no time to go during the day and the next day at 9 am, the service advisor called saying my car was ready. I went back at 8 pm and asked for my car and they told me it wasnt ready, i got dropped off at the dealer so obviously i had to find a ride home again. What kind of service advisor calls and states the car is ready but doesnt release it? Should i demand them to detail my car hahaha.
	Tweet

02-16-2013, 12:44 PM	#3
Buzzman Private Drives: 2012 335i Sedan Sport Join Date: Aug 2010 Location: Gatineau (Québec) Canada Posts: 87 iTrader: (0)	You know stuff happens. If it were me, I would talk nicely to the SM and give him the opportunity to make it right, either this time or for a future visit. People are human, and yes you were put in a bad situation, but in the end, you should use this for "leverage". I was in a similar situation a while back, and since then I have had nothing but stellar service from that particular SM. __________________ 2012 F30 Melbourne Red 335i Sport Line 2007 E92 Space Grey - Retired

02-16-2013, 12:51 PM	#4
SCBimmerKid Lieutenant Drives: Mineral Grey F30 Join Date: Mar 2012 Location: Hilton Head, SC Posts: 581 iTrader: (0)	My dealership has a service shuttle if you don't have a ride. __________________ NO LONGER ON ORDER *'12 328i* Mineral Grey Metallic w/black leather/aluminum&black gloss trim/ZSL/ZPP/Xenons

02-16-2013, 01:15 PM	#5
shivaswrath Lieutenant Colonel Drives: 2012 335i Join Date: Apr 2008 Location: Norwalk CT Posts: 1,982 iTrader: (2)	you should've called 2 verify... __________________ 2012 335i Mineral Gray M Performance Whore: PPK\|Exhaust\|Brakes\|Performance Suspension Struts & Springs\|Black Kidney Grilles\|CF Spoiler and Mirror Caps\|M Sport 400M\|BMWF30.com 335i brakes FS!

02-16-2013, 11:06 PM	#17
BMWforLife Second Lieutenant Drives: F30 335i M Sport Alpine White Join Date: Jul 2010 Location: Florida Posts: 219 iTrader: (0)	god forbid a dealer makes a mistake. how many cars do they have under their car at one time? not to mention, in their eyes, they all look 85% the same. simple mistake. if you want to buy a car and never have a single slip up, maybe consider a rolls royce. __________________ 2013 F30 335i M Sport AW, HK Sound, Black Interior. 6 MT, M Performance Knob, 15% tint all around. OPTI COAT, M Performance Exhaust Will be adding the PPK (if they ever make it)

02-16-2013, 12:43 PM	#2
Elk Captain Drives: 2012 335i Join Date: Apr 2012 Location: * Posts: 894 iTrader: (0)	You may want to consider it was most likely a simple, unintended mistake. There is no upside for the SA to claim a car is ready when it was not.

02-16-2013, 03:49 PM	#7
BavarianFanatic Too much is never enough Drives: Too Many Join Date: Mar 2008 Location: SE PA Posts: 718 iTrader: (0)	I think you should call BMWNA and demand that they buy your car back and give you an M3 for free. No, make that TWO M3s.

02-16-2013, 06:03 PM	#11
rayusaFL Private First Class Drives: 2013 F30 335i (Alpine White) Join Date: Apr 2012 Location: Orlando, FL Posts: 188 iTrader: (0)	Sue them! Just kidding! It sounds like it was an honest mistake not a lie!

02-16-2013, 06:55 PM	#13
Blake P Kinda Like A Big Deal Drives: F31 on order Join Date: Sep 2011 Location: Fresno, CA Posts: 393 iTrader: (0)	...and this seemed like a good idea for creating a thread? Twitter rant MAYBE...

02-16-2013, 08:41 PM	#14
fafs First time Bimmer Drives: 2013 335i EBII M Sport XDrive Join Date: Dec 2012 Location: South Dakota - USA Posts: 31 iTrader: (0)	LOL

02-16-2013, 08:47 PM	#15
AndDown Just Copacetic! Drives: 2013 F30 328i AlpinWeiss Join Date: Aug 2012 Location: Redlands, CA Posts: 112 iTrader: (0)	A "Nordstrom" response would have been to offer you a BMW loaner.

02-16-2013, 10:30 PM	#16
Joshhleee Second Lieutenant Drives: F30 328 jet black/coral sport Join Date: Oct 2012 Location: Socal Posts: 207 iTrader: (0)	Ended up not caring lol

02-17-2013, 04:27 AM	#19
J1n Major Drives: F30 328 MSport Join Date: Mar 2012 Location: Melbourne Posts: 1,256 iTrader: (0)	Ask for compensation??

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