BMW 3 Series (F30) seat rust issue causes owner to destroy car in protest! - Page 14 - BMW 3-Series Forum (F30 / F32)

jamie335i · 01-03-2013, 05:25 PM

Just spoke to customer relations. They of course acted like I am the first person to ever call regarding the rust issue. Needless to say, they want me to bring the car in for a tech to look at it. I can then make a request to have the seats fully replaced or just the frame and hinges and they will "review" my request. I made it clear that the car is less than 2 weeks old with 400 miles on it.

Has anyone been successful in the US at getting parts or the whole seats replaced?

snowghost · 01-03-2013, 05:58 PM

Quote:

Originally Posted by jamie335i

Just spoke to customer relations. They of course acted like I am the first person to ever call regarding the rust issue. Needless to say, they want me to bring the car in for a tech to look at it. I can then make a request to have the seats fully replaced or just the frame and hinges and they will "review" my request. I made it clear that the car is less than 2 weeks old with 400 miles on it.

Has anyone been successful in the US at getting parts or the whole seats replaced?

My replacement seat pans are on the way per BMW NA. Or I should say I think that's what's been ordered. Don't think they need to chuck the whole seat.

jamie335i · 01-03-2013, 05:59 PM

Quote:

Originally Posted by snowghost

My replacement seat pans are on the way per BMW NA. Or I should say I think that's what's been ordered. Don't think they need to chuck the whole seat.

Nice. Hopefully, mine will be on their way soon!

shivaswrath · 01-06-2013, 01:58 PM

Those bolts are zinc plated, I wouldn't worry about Rust there...

shivaswrath · 01-06-2013, 01:59 PM

Quote:

Originally Posted by snowghost

My replacement seat pans are on the way per BMW NA. Or I should say I think that's what's been ordered. Don't think they need to chuck the whole seat.

No, they just need to replace the frames (and remove the seat back and seat bottom, rescrew everything in).

I encourage all of you to test drive it with the SA after to rule out squeaks or loose leather, since reassembling won't be the easiest and contingent on the skill of the master tech doing the work...

BavarianFanatic · 01-07-2013, 01:39 PM

Quote:

Originally Posted by odessa91

Prod date 08/2012 335i

Front end:

Rear End:

Differential:

I sincerely hope this was posted in jest.

TreDirtyFive · 01-07-2013, 04:36 PM

those images are scary....wtf

claykin · 01-07-2013, 05:15 PM

Quote:

Originally Posted by shivaswrath

No, they just need to replace the frames (and remove the seat back and seat bottom, rescrew everything in).

I encourage all of you to test drive it with the SA after to rule out squeaks or loose leather, since reassembling won't be the easiest and contingent on the skill of the master tech doing the work...

That's assuming your dealer gives it to a master tech to do the work. Many will give it to a lower line tech or helper and just kinda watch over them. Most master tech's aren't interested in tedious interior trim dis-assembly/reassembly. I'd pay very close attention to the re-work. Check operation of all seat functions after work is completed and check to make sure all motors, harnesses, etc are properly re-attached. Consider taking some before and after pics. last, check for damage to other parts of your car as taking the seats in/out of a fully assembled car is not so easy.

snowghost · 01-07-2013, 05:41 PM

Has anybody had the repair completed yet and can report back as to what to expect?

shivaswrath · 01-07-2013, 07:57 PM

there's a massive backlog on the parts, so it'll be awhile. i'm just glad I have my car, it's been in the shop for so much other stupid $hit.

KY52PNN · 01-07-2013, 09:43 PM

We also have rusty seats in China, all the models,320i 328i, both SA and DE. I heard some rusty seats have been changed by dealers, but no message shows that BMW China will recall it. What's the situation of you guys in your country? Does anyone get notice that BMW will recall it?

BavarianFanatic · 01-07-2013, 10:06 PM

Quote:

Originally Posted by KY52PNN

We also have rusty seats in China, all the models,320i 328i, both SA and DE. I heard some rusty seats have been changed by dealers, but no message shows that BMW China will recall it. What's the situation of you guys in your country? Does anyone get notice that BMW will recall it?

There will never be a recall for this. It's not a safety or regulatory compliance issue. It's purely cosmetic.

claykin · 01-07-2013, 10:59 PM

Quote:

Originally Posted by BavarianFanatic

It's purely cosmetic.

and corrosive

BimmerHJ · 01-08-2013, 11:16 AM

Quote:

Originally Posted by BavarianFanatic

There will never be a recall for this. It's not a safety or regulatory compliance issue. It's purely cosmetic.

I kinda agree with BavarianFanatic.
BMW may not issue a recall just for the rusty seat frames because it's not a safety issue. (debatable though...)

But there may be a "service bulletin" sooner or later, hopefully, if many owners are reporting to BMW through dealers....

f30N55 · 01-08-2013, 07:39 PM

Spoke to my dealer and was told there will be a replacement or updated frames, which should be out around May. They told me to wait until the updated seat frames are out and they will replace them.

claykin · 01-08-2013, 09:20 PM

Quote:

Originally Posted by f30N55

Spoke to my dealer and was told there will be a replacement or updated frames, which should be out around May. They told me to wait until the updated seat frames are out and they will replace them.

Get that in writing.

letsavit · 01-08-2013, 09:27 PM

Got a few spots on my front seats, not too fussed just sprayed them with gt85.

BavarianFanatic · 01-09-2013, 08:25 AM

Quote:

Originally Posted by claykin

Get that in writing.

I don't know that I'd go that far. This isn't really time critical, so it's not like you'll miss an opportunity. No one is anywhere near the tail end of their warranty at this point. Asking for it in writing is blatantly stating that you don't trust them which, in turn, could lessen their willingness to work with you.

BimmerHJ · 01-16-2013, 09:44 AM

Does anyone have an update on replacement seat frames?
It would be very much appreciated.

jamie335i · 01-16-2013, 09:57 AM

Quote:

Originally Posted by BimmerHJ

Does anyone have an update on replacement seat frames?
It would be very much appreciated.

It's been 2 weeks and my service advisor has not heard back from BMW. I am giving it one more week and calling corporate directly.

snowghost · 01-16-2013, 10:02 AM

Quote:

Originally Posted by BimmerHJ

Does anyone have an update on replacement seat frames?
It would be very much appreciated.

According to BMW North America my seat frames were ordered on January 3 but I have not heard anything from my local dealer.

shivaswrath · 01-16-2013, 02:34 PM

Quote:

Originally Posted by snowghost

According to BMW North America my seat frames were ordered on January 3 but I have not heard anything from my local dealer.

Mine were supposed to be here on the 12th, but alas are coming on the 19th...

UPDATE, all installed and done. Am I the first in the US?

The new frames have a really thick coat, it's interesting...

01-03-2013, 05:25 PM	#287
jamie335i Private Drives: 2013 335i M sport 6MT Join Date: Dec 2012 Location: South Florida Posts: 65 iTrader: (0)	Just spoke to customer relations. They of course acted like I am the first person to ever call regarding the rust issue. Needless to say, they want me to bring the car in for a tech to look at it. I can then make a request to have the seats fully replaced or just the frame and hinges and they will "review" my request. I made it clear that the car is less than 2 weeks old with 400 miles on it. Has anyone been successful in the US at getting parts or the whole seats replaced? __________________ 2013 335i M sport 6MT --Sapphire Black Metallic/Black Dakota, premium package, technology package, dynamic handling, black grilles, 5% tint--

01-06-2013, 01:58 PM	#290
shivaswrath Lieutenant Colonel Drives: 2012 335i Join Date: Apr 2008 Location: Norwalk CT Posts: 1,989 iTrader: (2)	Those bolts are zinc plated, I wouldn't worry about Rust there... __________________ 2012 335i Mineral Gray M Performance Whore: PPK\|Exhaust\|Brakes\|Performance Suspension Struts & Springs\|Black Kidney Grilles\|CF Spoiler and Mirror Caps\|M Sport 400M\|BMWF30.com 335i brakes FS!

01-07-2013, 04:36 PM	#293
TreDirtyFive Captain Drives: 335i Coupe Join Date: Jun 2008 Location: Los Angeles, CA Posts: 866 iTrader: (8)	those images are scary....wtf __________________ 335 F30 MSport: N55.Tech.NAV.+ 135 DCT:N55.Prem.Sports.NAV.IPod X-335 E92: Prem.Sports.NAV.IPod Audi A3: Sports.Tech.NAV.sways.DP.K2 Coils.Flash.etc X-67 Baracuda Fastback: DragGears.Sway.etc.

01-07-2013, 05:41 PM	#295
snowghost Lieutenant Drives: '13 335i M-Sport 6MT Join Date: Jul 2010 Location: SoCal Posts: 479 iTrader: (0)	Has anybody had the repair completed yet and can report back as to what to expect? __________________ F30 Sapphire Black 335i 6MT\|2PE\|4AB\|LCSW\|ZMM\|ZPP\|ZCW\|ZDA\|ZDB\|ZTP\|415\|688 Previously - E46 M3, E39 530i, E46 325i

01-07-2013, 07:57 PM	#296
shivaswrath Lieutenant Colonel Drives: 2012 335i Join Date: Apr 2008 Location: Norwalk CT Posts: 1,989 iTrader: (2)	there's a massive backlog on the parts, so it'll be awhile. i'm just glad I have my car, it's been in the shop for so much other stupid $hit. __________________ 2012 335i Mineral Gray M Performance Whore: PPK\|Exhaust\|Brakes\|Performance Suspension Struts & Springs\|Black Kidney Grilles\|CF Spoiler and Mirror Caps\|M Sport 400M\|BMWF30.com 335i brakes FS!

01-07-2013, 09:43 PM	#297
KY52PNN Registered Drives: BMW 320i (F30) Join Date: Jan 2013 Location: Beijing Posts: 3 iTrader: (0)	We also have rusty seats in China, all the models,320i 328i, both SA and DE. I heard some rusty seats have been changed by dealers, but no message shows that BMW China will recall it. What's the situation of you guys in your country? Does anyone get notice that BMW will recall it?

01-08-2013, 07:39 PM	#301
f30N55 Private First Class Drives: bmw F30 335i sport Join Date: Jun 2012 Location: NY Posts: 155 iTrader: (1)	rusty seats Spoke to my dealer and was told there will be a replacement or updated frames, which should be out around May. They told me to wait until the updated seat frames are out and they will replace them.

01-08-2013, 09:27 PM	#303
letsavit New Member Drives: BMW 320d sport Join Date: Jan 2013 Location: London Posts: 16 iTrader: (0)	Got a few spots on my front seats, not too fussed just sprayed them with gt85.

01-16-2013, 09:44 AM	#305
BimmerHJ Private Drives: 2013 328i xDrive Join Date: Nov 2012 Location: Canada Posts: 83 iTrader: (0) Garage List 2013 BMW 328i xDriv ... [0.00]	Does anyone have an update on replacement seat frames? It would be very much appreciated.

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