BMW Geniuses Coming to Dealer Showrooms to Assist Customers - Page 3 - BMW 3-Series Forum (F30 / F32)

Cuz5150 · 02-18-2013, 08:16 PM

I have purchased 2 cars, one in 09 and one 11. I was at the dealership for 5 hours completing the transaction/paper work.

Two things i hate the most, going to the dentist and going to buy a car.
Are these clowns going to speed up the process???

silentassasin · 02-18-2013, 08:24 PM

That's cool n

inline6ix · 02-18-2013, 09:15 PM

At my local dealer, the sales reps actually enjoy talking to you even if you aren't buying a car, and they actually know more than you think a sales rep would know. The idea of "Geniuses" would be very redundant, at least at a dealer with knowledgeable reps.

Of course, I would gladly accept the offer of being a BMW "Genius" and getting paid for it. Especially if I can get employee discount on the cars themselves.

red-sauerkraut · 02-18-2013, 10:45 PM

If you say so.

Quote:

Originally Posted by Kampfer

No, you only have to be certified to get spiffs (which BMW puts out very few). Most dealerships will not fire people over certification. A dealership only cares about numbers and a good GM and salesmanager will look the other way. For salesman if he sells between 10-15 cars then no manager will care what he does as long as he keeps his numbers up. Salesman will get certified and thats only due to testing being spread out over 90 or more days.

Most of the 20+ salesmen are what they call Bonecollectors meaning they get their numbers due to house deals. If you talk to a manager to get your deal then the manager will either sell the car himself and put it in the name of a salesman he likes or hand you off to a salesman he likes. When you see 20+ salesman they are either bone collectors, internet salesman, or old established sales people who no longer have to greet people to get sales... there business is all referrals.

Also it is very naive to expect someone to remember every detail of a car.

py0413 · 02-19-2013, 12:22 AM

I have a feeling that soon in the future the salesman/woman position could be replaced. If these will be a great help for both dealerships and customers, who will need salesman/woman anymore?

red-sauerkraut · 02-19-2013, 12:52 AM

Quote:

Originally Posted by py0413

I have a feeling that soon in the future the salesman/woman position could be replaced. If these will be a great help for both dealerships and customers, who will need salesman/woman anymore?

I doubt a greeter can close a deal like an experienced salesperson.

tony20009 · 02-19-2013, 01:23 AM

Quote:

Originally Posted by Cuz5150

I have purchased 2 cars, one in 09 and one 11. I was at the dealership for 5 hours completing the transaction/paper work.

Two things i hate the most, going to the dentist and going to buy a car.
Are these clowns going to speed up the process???

Bizarre. It took me 20 minutes from the moment I told my sales guy I'd take it, to the time he was handing me the keys and taking me to the car to do his this is how this and that works presentation.

Imola.ZHP · 02-19-2013, 01:50 AM

How much does this pay? Can I work part time?

vrrooom · 02-19-2013, 07:25 AM

My delivery at the performance center truly set the bar for detailed explanation of the vehicle features and settings. Virtually every detail was demonstrated and the settings for locks, lights etc were done by the specialist. My SA would only spend 20 minutes on things that the PDC specialist spent an hour going over. The delivery at the dealer spent more time on the financial and up-selling than the entire delivery process at the PDC. I firmly believe that the sales and delivery process should be done by different staff, as evidenced by my experiences in Factory Delivery.

Grumpy514 · 02-19-2013, 08:04 AM

I'll never forget the time I went to buy my Subaru wrx Sti from the dealership. The SA could barley answer the simpliest question about the car. When I asked what psi the turbos are working at from the factory. He had to run to another CA who looked like a deer in the headlights. Eventually about running around for about 15 minutes they ran to the back and got a mechanic. That mechanic answerd every question i had from there on out.

BMWDavid · 02-19-2013, 04:43 PM

I like the idea. Do I get a free iPad too?

BMW-NC · 02-20-2013, 07:34 AM

take it from a salesman perspective: I know a lot about BMWs but only every say 20th customer asks any questions where I can put my knowledge to work.... Makes me sad sometimes...
So, given that this is an enthousiast forum, the concentration on enthousiasts is much higher than in real life. , hence does not reflect the typical client base.

PenelopeB · 02-25-2013, 03:00 AM

It sounds really interesting! It's true that today's cars are being fitted with increasingly more electronic gizmos. So much so that it could take a learning curve just to be able to comprehend all of the attributes accessible. To help untangle the technological jumble, BMW is taking a cue from Apple and incorporating "geniuses" to the staff at its car dealerships. Check this out here: BMW Genius Everywhere.

tony20009 · 02-25-2013, 03:47 AM

Quote:

Originally Posted by Imola.ZHP

How much does this pay? Can I work part time?

I knew if we waited long enough we could find a genius in the forum, even is it's just a part-time one.

02-18-2013, 08:16 PM	#45
Cuz5150 Major Drives: 06-M3ZHP/04-M3 Vert/02Duc998 Join Date: May 2008 Location: NJ Posts: 1,023 iTrader: (0)	I have purchased 2 cars, one in 09 and one 11. I was at the dealership for 5 hours completing the transaction/paper work. Two things i hate the most, going to the dentist and going to buy a car. Are these clowns going to speed up the process??? __________________ -Diplomacy is saying, "nice doggie while trying to find a rock"- 04-M3 vert-Black/Imolla/6MT/Cold/Xenon/HK/ 06-M3 Cp-Mystic/Black/6MT/Comp/Xenon/HK/ 09-135i- AW/Bk-Lette/6MT/M-pac/Nav/Hi-Fi/Usb-Ipod/SOLD

02-18-2013, 08:24 PM	#46
silentassasin Major Drives: '07 BMW E90 Join Date: Dec 2010 Location: Orange County, CA Posts: 1,043 iTrader: (0)	That's cool n __________________

02-18-2013, 09:15 PM	#47
inline6ix Private First Class Drives: Deep Green E90 325i Join Date: Dec 2012 Location: Orlando, Florida Posts: 150 iTrader: (0) Garage List 2006 BMW 325i [0.00]	At my local dealer, the sales reps actually enjoy talking to you even if you aren't buying a car, and they actually know more than you think a sales rep would know. The idea of "Geniuses" would be very redundant, at least at a dealer with knowledgeable reps. Of course, I would gladly accept the offer of being a BMW "Genius" and getting paid for it. Especially if I can get employee discount on the cars themselves. __________________ 18" Staggered Style 189 - BMS 15mm - CF Grilles - LCI Headlights - BMW Performance CF Intake - 12" Blaupunkt Subwoofer

02-19-2013, 12:22 AM	#49
py0413 Captain Drives: 2012 M5 Join Date: Jul 2008 Location: BC Posts: 983 iTrader: (2)	I have a feeling that soon in the future the salesman/woman position could be replaced. If these will be a great help for both dealerships and customers, who will need salesman/woman anymore? __________________ Must stop eating..............

02-19-2013, 01:50 AM	#52
Imola.ZHP 100% PAID FOR! Drives: 2003 BMW 330i ZHP Join Date: Mar 2006 Location: Mud Island, TN Posts: 1,808 iTrader: (0)	How much does this pay? Can I work part time? __________________ -- '03 330i ZHP -- Marcus

02-19-2013, 07:25 AM	#53
vrrooom SES Drives: 335ix'09,X3'11&911TCab Join Date: Aug 2008 Location: NH,GCayman,Chateau region DE Posts: 167 iTrader: (0) Garage List 1987 Turbo Cab [0.00] 2009 335ix [0.00] 2011 X3 3.5 [0.00]	PDC Delivery My delivery at the performance center truly set the bar for detailed explanation of the vehicle features and settings. Virtually every detail was demonstrated and the settings for locks, lights etc were done by the specialist. My SA would only spend 20 minutes on things that the PDC specialist spent an hour going over. The delivery at the dealer spent more time on the financial and up-selling than the entire delivery process at the PDC. I firmly believe that the sales and delivery process should be done by different staff, as evidenced by my experiences in Factory Delivery.

02-19-2013, 04:43 PM	#55
BMWDavid Drives: M3 ZCP Fire Orange Join Date: Apr 2006 Location: MD Posts: 519 iTrader: (0) Garage List 2011 BMW M3 Sedan [0.00] 2005(sold but not f ... [0.00] 2006 X3 [0.00] 1984 633csi [0.00]	I like the idea. Do I get a free iPad too?

02-20-2013, 07:34 AM	#56
BMW-NC Selling drugs to BMW addicts Drives: 135i e82 6MT N55 Join Date: Dec 2007 Location: Baumholder / Hanau Posts: 467 iTrader: (1)	take it from a salesman perspective: I know a lot about BMWs but only every say 20th customer asks any questions where I can put my knowledge to work.... Makes me sad sometimes... So, given that this is an enthousiast forum, the concentration on enthousiasts is much higher than in real life. , hence does not reflect the typical client base. __________________ --- Quality US Spec Used Cars for Military Members stationed in Europe. Specialized in BMWs and MINIs up to 10k miles.

02-25-2013, 03:00 AM	#57
PenelopeB Registered Drives: Black Sedan Join Date: Feb 2013 Location: California, USA Posts: 1 iTrader: (0)	It sounds really interesting! It's true that today's cars are being fitted with increasingly more electronic gizmos. So much so that it could take a learning curve just to be able to comprehend all of the attributes accessible. To help untangle the technological jumble, BMW is taking a cue from Apple and incorporating "geniuses" to the staff at its car dealerships. Check this out here: BMW Genius Everywhere.

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