New Car Ahead of Winter: Good or BAD? - Page 4 - BMW 3-Series Forum (F30 / F32)

TMP · 12-17-2012, 11:47 AM

Righto, the dealer principle responded and got his after sales director to follow up. He seemed a good guy....

They have only had one other case of this so far, and from what they cold see it was a surface layer rust. He said they would order another seat base and treat it - until a BMW fix is released.

He then came back and said the part is on hold on the system, this indicates to him that BMW know of the problem and could be looking to fix. However, they would call up and ask....

He also said BMW would probably issue a fix called 'quality enhancement' which applied whenever the car is next in....ie no urgent recall done Under the radar

Sladester100 · 12-17-2012, 03:33 PM

aha. Good information to know..thank you!

RobUK · 12-17-2012, 06:07 PM

Quote:

Originally Posted by TMP

He also said BMW would probably issue a fix called 'quality enhancement' which applied whenever the car is next in....ie no urgent recall done Under the radar

Take seat out. Wipe it down. Spray with rust inhibitor. Refit seat.

It's easy for BMW UK to brush off individuals and refer them back to the dealers. Perhaps given that quite a few owners here have the seat problem, a group representation to BMW UK might carry a bit more weight?

My experiences with BMW UK have not be wildly successful. I asked them about the theft issue a while back (BMW's susceptible to being stolen using the key programming technique). Their response was "please contact your dealer or local police for advice on security" ... like they didn't even read my feckin email. I also asked about the availability of an Alpine upgrade for the F30, given my dealer has no idea. BMW's response "We recommend you contact your local BMW Approved Dealer for information on a software upgrade for the sound system".... again, didn't read the question and just gave a bog standard reply

johnbmw6 · 12-18-2012, 04:18 AM

Quote:

Originally Posted by RobUK

Take seat out. Wipe it down. Spray with rust inhibitor. Refit seat.

It's easy for BMW UK to brush off individuals and refer them back to the dealers. Perhaps given that quite a few owners here have the seat problem, a group representation to BMW UK might carry a bit more weight?

My experiences with BMW UK have not be wildly successful. I asked them about the theft issue a while back (BMW's susceptible to being stolen using the key programming technique). Their response was "please contact your dealer or local police for advice on security" ... like they didn't even read my feckin email. I also asked about the availability of an Alpine upgrade for the F30, given my dealer has no idea. BMW's response "We recommend you contact your local BMW Approved Dealer for information on a software upgrade for the sound system".... again, didn't read the question and just gave a bog standard reply

I have had the same response "to start with" when I got a little more "persuasive" things changed, you can not IME tread lightly after initial contact with BMW UK, you have to apply pressure, contrary to what some may think.

rich1068 · 12-18-2012, 04:55 AM

Don't get me wrong. I applied pressure. I just always did it while smiling sweetly

johnbmw6 · 12-18-2012, 11:52 AM

Quote:

Originally Posted by rich1068

Don't get me wrong. I applied pressure. I just always did it while smiling sweetly

Me too.

rich100 · 12-18-2012, 06:15 PM

I had been intending to try to pick up a used F30, perhaps an ex demo or pre reg but am slightly put off now by what I have been reading.

Is it likely that BMW dealers will apply a fix to any used cars they are selling or are they more likely just to bury their head in the sand? I'd never have known about this had I not been following these forums and would suspect that this issue is not known to the majority. On this basis, I wonder if dealers will simply plead ignorance and continue to sell cars without applying a fix. Any thoughts?

Don't particluarly want a rusty car however superficial the rust is deemed to be.

RichardM · 12-18-2012, 06:20 PM

At least with a used car you can check it Rich, if you see any sign of rust you are in a good position to insist on replacement seat bases.

TMP · 12-22-2012, 03:08 PM

Well my dealer is coating a replacement set of seat bases and fitting them first week in Jan. they will then send the rusty ones off to BMW .

They are treating this set, as not sure if the part has been updated.

Still very very uneasy about this while rust thing!

F30AM · 12-22-2012, 03:27 PM

Well, I'll need a new driver's seat and possibly a front passenger's! They are collapsing!

TMP · 12-24-2012, 05:44 PM

Quote:

Originally Posted by F30AM

Well, I'll need a new driver's seat and possibly a front passenger's! They are collapsing!

What?!

F30AM · 12-24-2012, 05:52 PM

Quote:

Originally Posted by TMP

What?!

What indeed. The cow hide on the driver's seat base is buggered probably because there is no stuffing underneath. The leather is badly stretched with two deep indentations and that's not because of my posterior! Car is only 2 days old! Needs to be sorted under warranty.

Then, there is the dead second key fob! Been booked-in for Friday for key fob reactivation if it is not faulty.

Bloody Nora, bloody BMW.

johnbmw6 · 12-25-2012, 05:28 AM

Quote:

Originally Posted by rich100

I had been intending to try to pick up a used F30, perhaps an ex demo or pre reg but am slightly put off now by what I have been reading.

Is it likely that BMW dealers will apply a fix to any used cars they are selling or are they more likely just to bury their head in the sand? I'd never have known about this had I not been following these forums and would suspect that this issue is not known to the majority. On this basis, I wonder if dealers will simply plead ignorance and continue to sell cars without applying a fix. Any thoughts?

Don't particluarly want a rusty car however superficial the rust is deemed to be.

Rich check for these faults "before" parting with your money, they will soon put things right.

rich100 · 12-25-2012, 09:32 AM

Cheers John I will make sure to check for this although I would hope that the dealers would be proactive now that this seems to more than an isolated case.

edz_f31 · 12-25-2012, 03:03 PM

Sorry to get back to the original thread but I'm saying "good" as although it is winter I've got 1000 miles to drive this xmas and the first 300 have been great

12-17-2012, 11:47 AM	#67
TMP Colonel Drives: M135i Join Date: Nov 2008 Location: Cheshire Posts: 2,817 iTrader: (0)	Righto, the dealer principle responded and got his after sales director to follow up. He seemed a good guy.... They have only had one other case of this so far, and from what they cold see it was a surface layer rust. He said they would order another seat base and treat it - until a BMW fix is released. He then came back and said the part is on hold on the system, this indicates to him that BMW know of the problem and could be looking to fix. However, they would call up and ask.... He also said BMW would probably issue a fix called 'quality enhancement' which applied whenever the car is next in....ie no urgent recall done Under the radar __________________ M-Lite & Family 5er Last edited by TMP; 12-17-2012 at 11:53 AM.

12-17-2012, 03:33 PM	#68
Sladester100 Private First Class Drives: F30 320d ED Join Date: Dec 2012 Location: South East England, UK Posts: 139 iTrader: (0)	aha. Good information to know..thank you! __________________ On order/Its Here! F30 320d ED Melbourne Metallic, Vis Pack, Dakota Leather, & Other Goodies

12-22-2012, 03:08 PM	#75
TMP Colonel Drives: M135i Join Date: Nov 2008 Location: Cheshire Posts: 2,817 iTrader: (0)	Well my dealer is coating a replacement set of seat bases and fitting them first week in Jan. they will then send the rusty ones off to BMW . They are treating this set, as not sure if the part has been updated. Still very very uneasy about this while rust thing! __________________ M-Lite & Family 5er Last edited by TMP; 12-22-2012 at 03:27 PM.

12-22-2012, 03:27 PM	#76
F30AM Major Drives: F30 330d M Sport Join Date: Aug 2012 Location: London, UK Posts: 1,385 iTrader: (0)	Well, I'll need a new driver's seat and possibly a front passenger's! They are collapsing! __________________ F30 EBII 330d M-Sport/Red Hippo Hide Heated Chairs/18"/Aluminium Hex+Black Trim/Smart Door Mirrors/Cunning Xenons/Clever Suspenders/Electric Back Help/DAB/HK/New Pro Media/Extra Coded Immobiliser/Ciggy Pack/Booty Net/Memory Cushion for Bony Posterior!/5 Year Service Pack A TRULY WONDERFUL CAR. Had Baggy Red Hippo Hide Chairs. Fixed at my expense. Mean BMW refused to help

12-25-2012, 03:03 PM	#81
edz_f31 Private First Class Drives: F31 320d MSport Join Date: Nov 2012 Location: Cumbria, England Posts: 141 iTrader: (0)	Sorry to get back to the original thread but I'm saying "good" as although it is winter I've got 1000 miles to drive this xmas and the first 300 have been great __________________ F31 320D M Sport Touring Mineral Grey / Coral Red

12-18-2012, 04:55 AM	#71
rich1068 Colonel Drives: F30 330d M Sport Join Date: Oct 2010 Location: UK Posts: 2,803 iTrader: (0)	Don't get me wrong. I applied pressure. I just always did it while smiling sweetly

12-18-2012, 06:15 PM	#73
rich100 Enlisted Member Drives: Golf GTI Join Date: Aug 2012 Location: UK Posts: 47 iTrader: (0)	I had been intending to try to pick up a used F30, perhaps an ex demo or pre reg but am slightly put off now by what I have been reading. Is it likely that BMW dealers will apply a fix to any used cars they are selling or are they more likely just to bury their head in the sand? I'd never have known about this had I not been following these forums and would suspect that this issue is not known to the majority. On this basis, I wonder if dealers will simply plead ignorance and continue to sell cars without applying a fix. Any thoughts? Don't particluarly want a rusty car however superficial the rust is deemed to be.

12-18-2012, 06:20 PM	#74
RichardM Major Drives: F31 330D M Sport Join Date: Aug 2007 Location: Herts UK Posts: 1,111 iTrader: (1)	At least with a used car you can check it Rich, if you see any sign of rust you are in a good position to insist on replacement seat bases.

12-25-2012, 09:32 AM	#80
rich100 Enlisted Member Drives: Golf GTI Join Date: Aug 2012 Location: UK Posts: 47 iTrader: (0)	Cheers John I will make sure to check for this although I would hope that the dealers would be proactive now that this seems to more than an isolated case.

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