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      11-14-2012, 07:13 AM   #1
MaestroAl
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Still no car

So after having chased my lease company for two days, trying to get a delivery date from them and confirm that my car did indeed arrive on Monday, I have finally got a response from them:
Quote:
The dealership have just informed us that the time in getting the BMW’s to the supplying dealer has been delayed by a couple of weeks, however this could still come forward slightly. We will check again for you next week to see if there has been any improvement.

We apologise for this but unfortunately logistics are out of our control until the car has arrived at the dealership.
That's it. After waiting for over 3 months and getting many assurances that my car will definitely be arriving this week ... and after four emails from me this week asking where my car is I get a two line "fuck you".

Epic.

I want a Mondeo now
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      11-14-2012, 07:28 AM   #2
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      11-14-2012, 08:38 AM   #3
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Quote:
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I want a Mondeo now
err.... no you dont. You'll regret it for the next 2 years.
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      11-14-2012, 09:21 AM   #4
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Lightbulb

UPDATE: mine at the dealership tonight 6 PM
Pick-up Saturday morning............. roll on
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      11-14-2012, 09:27 AM   #5
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Appy Dayz. You know I have to hate you now though. I'm sorry.
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      11-14-2012, 10:11 AM   #6
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Quote:
Originally Posted by MaestroAl View Post
Appy Dayz. You know I have to hate you now though. I'm sorry.
I hope you'll be in the same position at the weekend.
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      11-14-2012, 10:14 AM   #7
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Just a thought.....has anyone tried the North American order tracker?
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      11-14-2012, 10:18 AM   #8
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Just a thought.....has anyone tried the North American order tracker?
whats that then?.
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      11-14-2012, 10:43 AM   #9
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whats that then?.
BMW NA tracker post
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      11-14-2012, 11:05 AM   #10
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I did but it wouldn't recognise my VIN so it was a non starter

If this has changed now, then otherwise
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      11-14-2012, 01:55 PM   #11
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Well, no one can give me a suitable answer when the BW44 car will arrive. The BW was locked. However, the car seems to be locked up somewhere else other than Blighty. Then there is the BW48 car. More dramas will surely ensue due to Xmas . Chaos reigns.
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      11-14-2012, 03:11 PM   #12
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Quote:
Originally Posted by MaestroAl View Post
So after having chased my lease company for two days, trying to get a delivery date from them and confirm that my car did indeed arrive on Monday, I have finally got a response from them:

That's it. After waiting for over 3 months and getting many assurances that my car will definitely be arriving this week ... and after four emails from me this week asking where my car is I get a two line "fuck you".

Epic.

I want a Mondeo now
That sucks, BMW need to provide self service capability to those who are paying 10's of thousands on one of their cars, this level of Customer service is not befitting of the brand!
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      11-14-2012, 03:29 PM   #13
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Well i have just ordered my 330d M Sport Saloon today through my companys car suplier. I wonder how long i will have to wait for it?

I really cant stand driving round in this bloody Avensis for too much longer.....
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      11-14-2012, 05:46 PM   #14
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Quote:
Originally Posted by johnbmw6 View Post
UPDATE: mine at the dealership tonight 6 PM
Pick-up Saturday morning............. roll on
You lucky, lucky man! I'm deeply, agonisingly jealous with bells on. But I'll cheer up if you post lots of nice pics and a driving review

I'm dying from the wait. Dropped in at the Bristol dealership last weekend and they confirmed the car will be with them toward the end of w/c 10th December. Ready for me to collect either that weekend or following Monday (off work from 17th).

What's your spec? Did you go for adaptive?
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      11-15-2012, 04:01 AM   #15
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Quote:
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You lucky, lucky man! I'm deeply, agonisingly jealous with bells on. But I'll cheer up if you post lots of nice pics and a driving review

I'm dying from the wait. Dropped in at the Bristol dealership last weekend and they confirmed the car will be with them toward the end of w/c 10th December. Ready for me to collect either that weekend or following Monday (off work from 17th).

What's your spec? Did you go for adaptive?
I put everything on the car but TV, so fully specced. Will give some feed back ASAP. Looking forward to the HUD and Harman.
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      11-15-2012, 05:48 AM   #16
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Quote:
Originally Posted by johnbmw6 View Post
I put everything on the car but TV, so fully specced.
Wow, you'll need that 6-pot motor just to lug all that kit!

Quote:
Originally Posted by johnbmw6 View Post
Will give some feed back ASAP. Looking forward to the HUD and Harman.
Can't speak for the Harman, but the HUD is great - wouldn't be without it now, don't think I ever look at the dials to check my speed, seems so 'old fashioned'

My only criticism of the HUD is that you can adjust it up/down and you can alter its 'rotation' (not sure what the point of that is unless your head's on crooked!), but you can't adjust it left/right at all. I find you don't have to move your head much to the left before your view of the HUD is clipped. Not generally a problem in daily driving though.
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      11-15-2012, 05:17 PM   #17
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Any update Al? Mine was due to come 4 weeks after you so hope you don't have to wait much longer
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      11-16-2012, 04:07 AM   #18
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Not a bean mate. After making a fuss on Wednesday, two days after my car was to arrive I got the usual "we're on it" and I've heard nothing since, despite having contacted them again. Bloody pathetic tbh. Communication costs nothing in the digital age and yet these people can't even be bothered to send me an update at the end of the day, even if just to say "Knights are shit and they've gone quiet"
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      11-16-2012, 04:35 AM   #19
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I've got mine through Knights too

Was originally due on 26th of the month but was told it was down south on a transporter on Tuesday, not heard a thing since.

Finance docs were returned to lease company on 29th October but they still haven't released the car!

Knights have communicated quite well throughout to be honest, not been fobbed off, when I have spoke to someone it has all been quite well explained.
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      11-16-2012, 04:47 AM   #20
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My finance docs went out 5/10 It's the not knowing that I find most annoying. Not just that I'd planned my entire working life arouind getting the car this week but now ... I have no idea what I can or can't plan and we only have one car ... and nobody either at Knights or the lease company seems to give a shit. I don't even know if the car is in the country
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      11-16-2012, 04:52 AM   #21
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That is indeed shocking customer service the personal lease companies just don't seem to care either .

Remember when my 7-8 weeks lead time turned to 18 weeks!

Your car has been sold then...
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      11-16-2012, 04:59 AM   #22
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Your car has been sold then...
That would be most ... unfortunate.

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