Originally Posted by Cyberdemon
I'm friends with my old mechanic, and the stories he tells about people coming in and explaining to him what his job is because they read it on the interweb is actually pretty awesome. He'll have rednecks marching in demanding that they fix problem X because that's what the internet said was wrong, then asks them if he wants them to fix problem X (which isn't broken) or the actual problem.
There are plenty of ignorant and negligent service people out there, and they'll usually appreciate a heads up on what they're looking for, but I usually try to give them the benefit of the doubt before telling them how to do their job.
I do agree. I do not want to be the guy telling them how to do their job, but it doesn't instill me with great confidence when I bring up something like ASS and they think I'm asking them to disable it. Or when I mentioned the Sport Displays and they insist that it can be configured in the i-drive menu.
At the end of the day, I crave someone who knows infinitely more than I do. Kinda like going to the doctor.
But I also know that every idiot with an internet connection and google thinks he knows more than the professional. This is why I do go in there with some level of humility so they don't write me off immediately. I have a close friend who is a Master Tech with Ford and he tells me some great customer stories as well. I don't want to be someone else's story.