Originally Posted by DrivenByE30
The issue is that: the dealership are not accepting to take responsilities for BMW AG design...
the dealerships will only take action if they are being ordered by the mother house and these actions would be compensated somehow for the time taken to recall all cars.
Imagine if one dealership "volunteer" to correct this rust problem, that dealership would suddenly have the burden to rectify all the cars coming for the seat rust, monopolizing its resources instead of making sales...
So until the dealership receive the words and orders from BMW AG, there isn't much you can do... unless someone else find a loop hole in all this.
But i am just saying: dont be expecting too much until you see a directive directly from BMW AG.
This is the most logical post I've seen so far regarding this.
Dealers are not an extension of the manufacturer. They're independent agents. They can't jump in with both feet to correct an issue if they don't know they'll be compensated by the factory. Remember, the manufacturer warrants the cars, not the dealers. ANY issues you have with any car need to be authorized by the manufacturer. While some dealers are quick to blow issues off as normal, that doesn't preclude you from contacting customer service directly to log a complaint. The more complaints received about a given issue, the higher the likeliehood they'll issue a bulletin.
It's only AFTER a bulletin is released (or an individual authorization is granted) that any dealer will commence work. There's zero reason to get lippy with your dealer. They're your ADVOCATE, not the enemy. Bitching and complaining to them will only make them not want to work with you.
Take the car in for assessment. Have them document their findings and contact the regional rep or BMW directly. Then just sit back and wait. These things take time. Your car won't be falling apart anytime soon (at least not because of surface rust on the seat pans).