Wow, what an idiot!
He obviously doesn't realize that most components in a vehicle are made from vendors, so it's not "completely" BMWs fault. If his subframe components were rusted badly this would be one thing, but getting a car bought back for a rusty under-seat panel is nuts. BMW could just replace that piece or replace the seat completely...
I sure hope his insurance doesn't cover this...
-- '03 330i ZHP