Originally Posted by Entropic Artist
Oh my god - I had the exact same problem, but I didn't post it here since I thought I must be missing something very obvious.
My driver's side headrest was all the way down initially. Then I pulled it up, but it won't go back down! There is now always 1" space which is quite annoying. It was much more comfortable with the headrest all the way down. Ofcourse, I can't test anything since my car is being shipped at the moment, but thanks for bringing this to everyone's attention.
That is exactly what my passenger side did. It just doesn't make sense that they would ship it all they way down but not let it go down once you moved it up.